Stay worry-free as we manage and resolve every issue from end to end including coordination with your third-party vendors. In the event of an issue, our engineers will coordinate with your vendor to report the problem, create a support ticket with expected resolution time, and escalate through service levels as needed.

Features & Benefits:

• 24x7 network device monitoring: routers, switches, firewalls
• Ping monitor (device availability)
• Device port availability
• Service monitor (service availability)
• Resource monitors (CPU, memory, sessions, etc.)
• Security and OS patch management
• VPN monitoring
• Backup of network device configurations
• Bandwidth performance monitoring & reporting
• Network utilization monitoring and analysis
• Backup monitoring and review
• Asset inventory management
• ISP vendor management
• Unlimited remote HelpDesk support services
• Online chat support with end users
• Access to a complete IT department - from helpdesk technician to CIO
• Monthly reports to review ticket status and network health
• Access to online ticketing system and customer portal
• 1-hr SLA guaranteed response times