Take advantage of increased productivity, significant costs savings and a complete IT department at your disposal - including a virtual CIO - to help you prepare for growth, plan disaster recovery scenarios and create a stable and scalable environment

Features and Benefits:

• 24x7 server monitoring, analysis & remediation
• Anti-virus definition checks every 4 hours
• Spyware / malware management and removal
• Windows OS patch assessment and deployment
• Microsoft application patch assessment and deployment
• Active Directory & Exchange Server monitoring and maintenance
• Uptime monitoring: service, process and port availability
• Server availability checks: CPU utilization, % free disk space, available memory and NIC performance
• Event log monitoring and review
• Backup monitoring and review
• Basic response time monitoring and review
• Mail transaction monitoring
• Asset inventory management
• Vendor management and discount pricing
• Unlimited remote HelpDesk support services
• Online chat support with end users
• Access to a complete IT department: from helpdesk technician to CIO
• Monthly reports to review ticket status and network health
• Access to online ticketing system and customer portal
• 1-hr SLA guaranteed response times